Festival subscriptions and manual renewals
Festival subscriptions are available for 3, 6 or 12 months. Existing category benefits last for the purchased period. Manual renewal is always available. Optional automatic renewal is offered only for a separately authorized and verified provider method and is off by default. Bank payments activate only after actual credit verification. Existing gateway subscriptions must be cancelled with their provider if automatic billing is no longer wanted.
Additional editions and add-ons
Additional editions are available only with a 12-month subscription and expire with that parent subscription, even when purchased later. Previous-edition proof and verification requirements continue to apply. Staff packs and branded portals keep the purchased 3-, 6- or 12-month validity; access requires an active main subscription.
Payment Processing Charges
PayPal adds 5% and Razorpay adds 4% to the published base checkout amount. IDFC FIRST Bank QR/bank transfer adds 0%. Charges and totals are rounded to two decimals and disclosed before authorization. Indian festivals pay INR at the current quoted USD/INR rate. Submit evidence and UTR; actual bank credit is manually checked, targeting up to 48 hours on weekdays and 96 hours during weekends. Refund reviews retain applicable statutory rights and are handled at legal@festorbit.com.
Direct film submission payments
FestOrbit does not collect film entry fees or deduct a submission marketplace commission. Indian filmmakers may pay Indian festivals using verified festival bank/UPI details; eligible international payments use verified festival PayPal.Me details, subject to provider country restrictions. A submission stays pending until the festival independently confirms receipt.
Festival, Talent Search and Talent Listing subscriptions
Recurring subscriptions can be cancelled through PayPal or the relevant account controls to stop future billing. Access generally continues until the end of the paid billing period. Expiry of Talent Listing Membership removes the profile from public Talent Search without deleting the account or profile data. Refund requests for duplicate charges, proven technical billing errors or services that FestOrbit cannot provide will be reviewed individually.
Advertising and promotion bookings
A booking is charged only after artwork validation and an available date range are shown. Before the campaign starts, cancellation requests may be considered subject to slot impact and non-refundable payment-provider fees. Once a campaign starts, amounts are normally non-refundable except for proven FestOrbit delivery failure.
Film submission fees
Submission fees are paid directly to festivals and are not refundable by FestOrbit. Filmmakers must follow the festival’s published refund policy and contact the festival first. FestOrbit may assist with records and compliance review but cannot return money it never received.
Policy-violation termination
Where an applicable paid membership is terminated after three confirmed External Link Policy violations, fees already paid are normally not eligible for a discretionary refund because termination resulted from repeated policy breach, except where a refund, cancellation right, credit or other remedy is required by applicable law or binding payment-provider rules. This section does not mean “no refunds under any circumstances.”
PayPal fees and currency conversion
Payment-provider fees and currency-conversion costs may not be returned by PayPal when a transaction is refunded. FestOrbit records the amounts reported by PayPal but does not control PayPal’s fee or exchange-rate decisions.
How to request review
Send the invoice or transaction reference, account email and reason to legal@festorbit.com. FestOrbit may request supporting records before deciding a refund or billing correction.