Search verified FestOrbit answers. This page does not generate or improvise policy responses. When an approved answer is unavailable, create a support ticket for a human review.
FestOrbit does not guarantee traffic, a minimum number of film submissions, revenue, selections, sponsorship or advertising results. A subscription provides marketplace access and platform tools; it is not a guaranteed business outcome.
Read Festival AgreementFestival subscriptions pay for access to FestOrbit and its tools. FestOrbit does not guarantee a minimum number of submissions, traffic or revenue. Cancelling stops future renewals and access generally continues through the paid period. Refund requests are reviewed only for duplicate charges, proven billing errors or services FestOrbit cannot provide, in accordance with the published Refund and Cancellation Policy.
Read Refund PolicyFilm submission fees are paid directly to the festival and are not refundable by FestOrbit. Filmmakers must follow the festival’s published refund policy and contact the festival first. FestOrbit may assist with records and compliance review but cannot return money it never received.
Read Refund PolicyFilm submission fees are paid directly to the festival through its verified payment route. FestOrbit does not receive, hold, split or release those submission funds.
Submission GuideEach unique festival brand requires its own annual subscription. Current prices, included features and separately billed add-ons are shown on the Festival Plans page.
Festival PlansFestOrbit Smart Search uses structured marketplace filters and locally stored marketplace data. The Help Centre displays administrator-approved answers. Support-ticket information is used to respond to the request and is handled under the Privacy Policy.
Privacy PolicyFestival verification is separate from profile claiming. Organizers must provide the required official evidence and complete marketplace checks before receiving verified status or enabling relevant services.
Verification PolicyFestival eligibility is determined by the festival’s active categories, accepted film type, genre, runtime limits and current deadlines. Use Find Festivals with a saved film project to see exact eligibility reasons.
Check Festival MatchesUse FestOrbit Smart Search to filter published festivals by an upcoming deadline range. Result cards show the matching published deadline and whether other requested fields are confirmed or require verification.
Open Smart SearchOpen the festival profile and choose Claim This Profile. Verify your email and provide ownership evidence. FestOrbit reviews complete claims before transferring control.
Claim a ProfileTalent Search access follows the current FestOrbit Talent Plans. The plans page shows current access, prices and renewal details.
Talent PlansOpen the professional profile and choose Claim This Profile. After email and ownership verification, the approved owner can control public information and privacy choices.
Talent SearchUse this form for account, payment, festival, filmmaker or technical questions that are not answered above.
If a festival, professional, project or organization listing refers to you and contains inaccurate information, use the private directory request form. You may also email directory@festorbit.com.
Open Private Directory Request